Terms of Service
Article 1. Purpose
These Terms of Service set forth the rights, obligations, responsibilities, service use conditions, procedures, and other necessary matters between NeonPocket Co., Ltd. (the “Company”) and members in connection with the use of the RallyCat service and all related services provided by the Company.
Article 2. Definitions
The terms used in these Terms shall have the following meanings.
“Service” means the RallyCat mobile application, website, and all services incidental thereto provided by the Company.
“Member” means a person who agrees to these Terms and uses the Service after completing the registration procedures prescribed by the Company.
“General Member” means a Member who uses the Service without having converted to a Creator account.
“Creator” means a General Member who has converted to a Creator account through the application and review procedures prescribed by the Company.
“Fan” means a Member who uses a Creator’s profile, content, messages, chats, support features, donation-like features, and other related functions.
“Account” means the login information created by a Member to use the Service and the unit of service use connected thereto.
“Rally” means an in-service currency or point-like unit that may be used for Paid Services designated by the Company, including paid messages, content access, support features, donation-like features, and other paid functions within the Service.
“Paid Service” means paid functions, content, messages, chats, support features, donation-like features, and other services that a Member may use through payment, the use of Rally, or any other method designated by the Company.
“Content” means text, images, videos, audio, profiles, messages, comments, chat contents, and other materials that a Member or Creator posts, uploads, transmits, registers, or that the Company provides within the Service.
“Support” or “Donation-like Feature” means a function through which a Fan may deliver economic value to or communicate with a Creator by using Rally, paid messages, content purchases, or any other method designated by the Company.
“Operation Policy” means a separate policy established by the Company that sets forth prohibited acts, content standards, reporting and sanction standards, safe use standards, and other rules that Members must comply with when using the Service.
“Data-based Features” means functions that support Creator recommendations, content recommendations, fan relationship analysis, monetization setup assistance, operational efficiency, prevention of abuse, and service improvement by using AI, algorithms, statistical analysis, or automated technologies based on Members’ service usage records, profile information, content information, payment and Rally usage records, message and chat interaction records, and other related data.
Article 3. Posting and Amendment of Terms
The Company shall post these Terms within the Service or on a linked screen so that Members can easily access and review them.
The Company may amend these Terms to the extent that such amendment does not violate applicable laws.
If the Company amends these Terms, it shall notify Members of the amended content, effective date, and reason for amendment prior to the effective date through notices within the Service, notifications, email, or any other method designated by the Company.
If the amendment is unfavorable to Members or involves material changes, the Company may clearly notify Members in the manner prescribed by applicable laws or obtain separate consent where necessary.
If a Member continues to use the Service after the effective date of the amended Terms, the Member may be deemed to have agreed to the amended Terms. However, this shall not apply where separate consent is required under applicable laws.
If a Member does not agree to the amended Terms, the Member may discontinue use of the Service and request membership withdrawal.
Article 4. Supplementary Rules
Matters not specified in these Terms shall be governed by applicable laws, the Company’s separate Operation Policies, Privacy Policy, Consent to Collection and Use of Personal Information, Paid Service Policy, Payment and Refund Policy, Creator Activity Policy, Monetization and Settlement Policy, and general commercial practices.
Article 5. Membership Registration and Formation of Use Agreement
Membership registration is completed when a user agrees to these Terms and the required consent items designated by the Company, completes the registration procedures prescribed by the Company, and the Company approves such registration.
All Members initially register as General Members.
Members must provide accurate and up-to-date information for registration and use of the Service.
The Company may refuse a membership registration request or terminate or restrict the use agreement after registration in any of the following cases:
Where the user uses another person’s information or enters false information;
Where a person under the age of 14 registers;
Where the user has previously been subject to use restrictions, account suspension, or membership termination by the Company;
Where the Company determines that the registration is for an improper purpose or abusive commercial purpose;
Where there is a risk of harming the operation, security, or order of the Service;
Where the user fails to provide required information or complete verification procedures requested by the Company;
Where the user otherwise fails to satisfy the registration requirements prescribed by the Company.
If the information provided at the time of registration changes, the Member must update such information without delay through account settings within the Service or by any other method designated by the Company.
The Company shall not be liable for any disadvantage arising from the Member’s failure to accurately update information, unless such disadvantage is attributable to the Company’s fault.
Article 6. Age Standards and Use by Minors
Members must be at least 14 years of age to register for and use the RallyCat Service.
The Company does not allow children under the age of 14 to register as Members. If it is confirmed that a person under the age of 14 registered by providing false information, the Company may restrict or delete the relevant Account.
If a Member under the age of 19 uses Paid Services, including paid payments, purchase of Rally, or use of Rally, consent from a legal guardian is required.
If the legal guardian has not consented to the minor’s paid payment or use of Paid Services, the Member or legal guardian may request cancellation of the relevant contract in accordance with applicable laws.
Creator account conversion and revenue settlement are, in principle, available only to Members who are at least 19 years of age.
A Member under the age of 19 may be permitted to engage in Creator activities only as an exception where the Member has completed legal guardian consent, additional review by the Company, and verification procedures required by the Company.
The Company may restrict certain functions for minors or require additional verification procedures to protect minors, ensure service safety, prevent payment disputes, and comply with applicable laws.
Article 7. Account Management
Members must manage their Account, password, authentication methods, and related information with the duty of care of a prudent manager.
Members may not transfer, lend, share, or provide their Account as collateral to any third party.
Members shall be responsible for any damage arising from negligent management, unauthorized use, or use by a third party. However, this shall not apply where such damage is caused by the Company’s intentional misconduct or gross negligence.
If a Member becomes aware that the Member’s Account has been stolen or is being used by a third party without authorization, the Member must immediately notify the Company.
If the Company suspects account theft, unauthorized use, abnormal access, misuse of payment methods, or other suspicious activity, the Company may temporarily restrict use of the Account to protect Members and ensure service safety.
Article 8. Provision of the Service
The Company may provide the following services to Members:
Membership registration and account management services;
Creator profile browsing and discovery services;
Messaging, chatting, or communication functions between Creators and Fans;
Rally purchase, use, and Paid Service functions;
Content registration, viewing, purchase, or use functions;
Support messages, donation-like messages, or paid interaction functions;
Creator account conversion application and review functions;
Reporting, blocking, sanctions, and safe use functions;
Creator recommendations, content recommendations, fan relationship analysis, monetization setup assistance, operational efficiency, and service improvement functions using AI, algorithms, statistical analysis, or automated technologies;
Other services designated by the Company.
The Company may change, suspend, add, or terminate all or part of the Service for service quality improvement, operational needs, technical needs, policy changes, or other reasons.
The Company may modify, suspend, or terminate all or part of the Service provided free of charge according to its policies and operational needs.
The Company may integrate external services or third-party services, including app markets, payment agencies, cloud service providers, notification service providers, identity verification agencies, and customer support tools, for the provision of the Service. Use of the Service may be restricted due to failures or policy changes of such external services.
Article 9. Creator Account Conversion
A General Member may apply for Creator account conversion through My Page or any other route designated by the Company.
The Company may review whether to approve Creator account conversion based on the applicant’s representative channel, activity details, account information, submitted materials, service suitability, ability to comply with the Operation Policy, community safety, and other factors.
The Company may approve or reject Creator account conversion based on the review results and may request additional materials where necessary.
After Creator account conversion, these Terms as well as separate policies designated by the Company, including Creator Activity Policy, Monetization Policy, Settlement Policy, Content Policy, and Operation Policy, shall additionally apply.
If a Creator violates the Company’s policies or is deemed inappropriate for service operation, the Company may restrict, suspend, or revoke Creator privileges.
Approval of Creator account conversion does not mean that the Company guarantees any specific revenue, exposure, fan inflow, response, transaction occurrence, or performance.
Specific matters concerning Creator monetization, settlement, tax processing, collection of settlement information, identity verification, legal guardian consent, and content sales conditions shall be governed by the Creator Activity Policy and Monetization and Settlement Policy separately prescribed by the Company.
Article 10. Data-based Features and Automated Technologies
The Company may use AI, algorithms, statistical analysis, or automated technologies for service provision, quality improvement, personalized recommendations, Creator monetization support, fan relationship analysis, content recommendations, prevention of abuse, and creation of a safe service environment.
The Company may analyze Members’ service usage records, profile information, content information, Rally purchase and usage records, message and chat interaction records, reporting, blocking and sanction records, device and access information, and other related data within the scope prescribed by applicable laws and the Privacy Policy.
Data-based features, recommendations, analysis, predictions, monetization setup assistance, and operational suggestions provided by the Company are reference information intended to assist Members’ decision-making and do not guarantee any specific revenue, fan inflow, payment occurrence, content sales, increased exposure, or Creator performance.
The Company may use automated detection or analysis technologies for service safety, prevention of abuse, detection of Operation Policy violations, and processing of reports, and may take action after human review where necessary.
Where required by applicable laws, the Company may notify Members of automated processing or decisions and provide procedures through which Members may request explanation, review, or raise objections.
The specific details, conditions of use, restrictions, and personal information processing matters related to Data-based Features may be set forth in service notices, the Privacy Policy, AI Feature Policy, or separate Operation Policies.
Article 11. Rally and Paid Services
Members may purchase or recharge Rally or use Paid Services through payment methods designated by the Company. If payment is made through an app market, the in-app payment or payment procedures provided by the relevant app market may apply. If the Company permits separate payment methods in accordance with applicable laws, app market policies, and service policies, such methods shall apply.
Rally is an in-service currency that may be used within the scope and methods designated by the Company for Paid Services, including paid messages, content access, support features, and donation-like features.
Rally is not refundable in cash. However, exceptions may apply where a refund is available under applicable laws or the Company’s Payment and Refund Policy.
The types, prices, conditions of use, usage periods, and refund eligibility of Paid Services shall be provided within the Service or through separate policies.
If a Member uses paid messages, paid content, support features, donation-like features, or other similar functions, refunds may be restricted after use or viewing has begun due to the nature of such functions.
If the Company suspects fraudulent payment, abnormal transaction, misuse of payment methods, violation of these Terms, inducement of external payment, or abuse of the Service, the Company may restrict payment, Rally recharge, or Rally use, or cancel the transaction.
Details concerning Rally recharge, use, expiration, refund, payment cancellation, and handling of granted Rally shall be governed by the Company’s Paid Service Policy and Payment and Refund Policy.
If payment is made through an app market or third-party payment method, the payment, withdrawal of offer, cancellation, and refund procedures of such app market or payment method may also apply.
Article 12. Payment, Withdrawal of Offer, and Refund
Members may request withdrawal of offer within seven days from the date of Rally purchase or the date of conclusion of the Paid Service use agreement in accordance with applicable laws and the Company’s Payment and Refund Policy. However, withdrawal of offer or refund may be restricted if the use of content has begun or if any of the cases listed in Paragraph 2 of this Article applies.
Refunds may be restricted in any of the following cases:
Where the Member has already viewed or downloaded paid content;
Where use of paid messages, chats, support features, donation-like features, or other similar services has begun;
Where the Member’s use of the Service has been restricted due to reasons attributable to the Member;
Where Rally was provided free of charge through events, promotions, bonuses, or other similar means;
Where the refund relates to fraudulent payment, abnormal transaction, or violation of these Terms;
Where the transaction was made through external payment, bypass transaction, private transaction, or any other method not permitted by the Company;
Where refunds are otherwise restricted under applicable laws or the Company’s policies.
If a Member is unable to normally use a Paid Service due to reasons attributable to the Company, the Company may provide a refund, re-issuance, compensation, or restoration of use in accordance with applicable laws and the Company’s policies.
If a minor made a paid payment without the consent of a legal guardian, the minor or legal guardian may request cancellation in accordance with applicable laws. However, cancellation or refund may be restricted where the minor caused the Company to believe that legal guardian consent existed or where cancellation is restricted under applicable laws.
Specific matters, including refund method, refund processing period, refund fees, partial refund availability, and refund standards after Rally use, shall be governed by the Company’s Payment and Refund Policy.
Article 13. Member Obligations
Members must comply with applicable laws, these Terms, the Operation Policy, and notices provided by the Company when using the Service.
Members must not engage in any act that causes damage to other Members, Creators, or the Company while using the Service.
Members must communicate within the Service in a respectful manner and must not engage in any act that causes discomfort, threats, sexual humiliation, invasion of privacy, economic damage, or emotional harm.
Members must not interfere with the normal operation of the Service provided by the Company.
Members must use the functions provided within the Service for their intended purposes and must not abuse reporting, blocking, payment, refund, Rally use, Creator account conversion application, or other functions.
Article 14. Prohibited Acts
Members must not engage in any of the following acts:
Misusing another person’s personal information, account, payment method, or authentication method;
Registering false information or impersonating another person;
Using abusive language, defamation, insults, reputational harm, threats, harassment, or stalking;
Sending messages or content that constitute sexual harassment or cause sexual humiliation;
Posting or transmitting obscene, sexually suggestive, hateful, violent, illegal, fraudulent, gambling-related, drug-related, self-harm-promoting, or inappropriate content targeting children or adolescents;
Requesting or disclosing another person’s personal information, contact information, address, account number, or private information;
Inducing external payment, bypass transactions, personal account transfers, or transactions outside the Service;
Repeatedly requesting or inducing movement to external messengers, personal contact information, or social media;
Using advertisements, promotions, spam, phishing, automated programs, macros, crawling, or similar methods without the Company’s prior consent;
Infringing the intellectual property rights, reputation, credit, personal information, portrait rights, or other rights of the Company or any third party;
Abusing payment cancellation, refund, reporting, or blocking functions;
Requesting or inducing Creators or Fans to engage in monetary transactions, content sales, paid communication, support, or settlement outside the Service;
Infringing or attempting to bypass the security, systems, data, algorithms, recommendation structures, or operation methods of the Service;
Any other act deemed inappropriate by the Company or in violation of applicable laws, these Terms, or the Operation Policy.
Article 15. Posting and Management of Content
Members may post or transmit Content within the Service, and the rights and responsibilities for such Content shall belong to the Member who posted or transmitted it.
Members must ensure that the Content they post or transmit does not violate applicable laws, these Terms, the Operation Policy, or the rights of any third party.
The Company may, without prior notice, restrict exposure, delete, make private, process reports concerning, or restrict accounts in relation to the following Content:
Content that violates applicable laws;
Inappropriate content, including obscene, sexually suggestive, hateful, violent, illegal, fraudulent, gambling-related, drug-related, or self-harm-promoting content;
Content harmful to children or adolescents or inappropriate content targeting children or adolescents;
Content that infringes another person’s personal information, portrait rights, copyrights, trademarks, or other rights;
Content involving false information, impersonation, defamation, insults, threats, or harassment;
Content that induces external payment, bypass transactions, or exchange of personal contact information;
Content that does not align with the purpose of service operation or is deemed inappropriate by the Company.
The Company may use Content posted by Members within the Service to the extent necessary for service operation, exposure, recommendation, promotion, improvement, report processing, and dispute response.
Even if a Member withdraws from the Service or deletes Content, such Content may be retained for a certain period to the extent necessary for compliance with applicable laws, dispute response, prevention of abuse, settlement, refund processing, and other legitimate purposes.
Content posted or provided by a Creator for monetization purposes may be additionally subject to the Creator Activity Policy, Content Sales Policy, and Monetization and Settlement Policy separately prescribed by the Company.
Article 16. Restrictions on Adult, Sexually Suggestive, and Harmful Content
RallyCat prohibits adult and sexually suggestive content in principle.
Members must not post, transmit, sell, or induce content involving explicit depiction of sexual acts, excessive exposure, expressions causing sexual humiliation, prostitution, compensated dating, inducement of sexual services, or inappropriate content targeting children or adolescents.
The Company may restrict the posting, transmission, sale, and exposure of inappropriate content for service safety and compliance with app market policies.
If adult, sexually suggestive, illegal, harmful, or inappropriate content for children or adolescents is identified, the Company may delete such Content or restrict the relevant Account without prior notice.
If the Company establishes separate age verification procedures and an adult content operation policy in the future, the scope of use of certain content may be separately determined.
Article 17. Reporting, Blocking, and Sanctions
Members may report another Member or Creator through the method designated by the Company if they believe that such Member or Creator has violated these Terms, the Operation Policy, or applicable laws.
Members may use the blocking function to restrict communication with another party they do not wish to interact with.
After reviewing a report, the Company may take necessary measures, including content deletion, exposure restriction, message restriction, chat restriction, payment restriction, account suspension, or restriction of Creator privileges.
For service safety, the Company may take necessary measures through its own monitoring or system detection even where no report has been submitted.
If a Member objects to a sanction imposed by the Company, the Member may file an objection through the customer center by email or through the inquiry function within the Service. The Company shall endeavor to provide the result within seven business days after receiving the objection.
If false reports, malicious reports, or repeated abuse of reporting are identified, the reporting Member may also be subject to use restrictions.
Article 18. Service Use Restrictions
If a Member violates these Terms, the Operation Policy, or applicable laws, the Company may restrict the Member’s use of the Service.
Use restrictions may include warnings, content deletion, content exposure restriction, function restriction, message restriction, chat restriction, payment restriction, Rally use restriction, temporary account suspension, permanent account suspension, membership termination, restriction or revocation of Creator privileges, and other necessary measures.
The Company shall determine the level of sanction by considering the content, severity, repetition, scale of damage, and impact on service operation of the violation.
In cases involving urgent prevention of harm, violation of laws, protection of children or adolescents, personal information infringement, fraud, or suspected criminal activity, the Company may immediately restrict use without prior notice.
The Company may provide the Member with the reason for the use restriction where necessary. However, the Company may limit all or part of such explanation where necessary due to applicable laws, requests from investigative authorities, victim protection, service security, or prevention of additional harm.
Article 19. Change, Suspension, and Termination of the Service
The Company may change, suspend, or terminate all or part of the Service in any of the following cases:
Where system inspection, replacement, failure, maintenance, or update is necessary;
Where there is a failure in external services, including communication networks, servers, cloud services, payment agencies, or app markets;
Where force majeure events occur, including natural disasters, war, terrorism, power outages, or national emergencies;
Where there is a significant operational or technical need;
Where it is difficult to maintain the Service due to business or policy reasons of the Company;
Where service provision becomes difficult due to changes in applicable laws, app market policies, or external partnership policies.
If suspension or termination of the Service is scheduled, the Company shall provide prior notice. However, if prior notice is not possible due to unavoidable reasons, the Company may provide notice afterward.
In the event of full termination of the Service, the Company shall refund or provide equivalent compensation for unused Rally held by Members, limited to Rally purchased for value, in accordance with the methods and procedures prescribed by the Company. Rally granted free of charge, including through events, promotions, or bonuses, shall be excluded from refund.
If the change, suspension, or termination of the Service has a material impact on Members, the Company may take necessary measures in accordance with applicable laws and the Company’s policies.
Article 20. Obligations of the Company
The Company shall comply with applicable laws and these Terms and endeavor to provide the Service in a stable manner.
The Company shall protect Members’ personal information in accordance with applicable laws and the Privacy Policy.
The Company shall endeavor to handle opinions or complaints raised by Members where such opinions or complaints are deemed reasonable.
The Company may operate reporting, blocking, monitoring, sanctioning, and other measures to create a safe service environment.
The Company shall endeavor to provide information on major matters relating to Members’ rights, including Paid Services, payments, refunds, use by minors, and personal information protection, through screens within the Service or separate policies.
Article 21. Limitation of Liability
The Company shall not be liable for service interruptions caused by reasons not attributable to the Company, including natural disasters, force majeure, reasons attributable to Members, or failures of third-party services.
The Company does not guarantee any revenue, effect, satisfaction, Creator response, or formation of relationships between Fans and Creators that Members may expect from using the Service.
The Company does not guarantee that Data-based Features, recommendations, analysis, predictions, monetization setup assistance, or operational suggestions will lead to any specific revenue, fan inflow, payment occurrence, content sales, increased exposure, or Creator performance.
The Company does not guarantee the accuracy, reliability, or legality of Content posted, transmitted, or provided by Members or Creators within the Service.
The Company is not obligated to intervene in disputes between Members or between Members and Creators. However, where necessary for service operation or under applicable laws, the Company may take necessary measures, including report processing, data verification, and use restrictions.
The Company shall not be liable for changes, suspension, or termination of services provided free of charge, unless otherwise provided by applicable laws.
Article 22. Membership Withdrawal and Termination of Use Agreement
Members may request membership withdrawal at any time through the withdrawal function within the Service or by any other method designated by the Company.
Upon membership withdrawal, the Company shall process the Member’s personal information in accordance with applicable laws and the Privacy Policy.
Even after membership withdrawal, information necessary for Paid Services already used, payment records, refund processing, prevention of abuse, dispute response, or legal retention obligations may be retained for the necessary period.
If a Member violates these Terms or applicable laws, the Company may terminate the use agreement or restrict the Member’s use of the Service.
Even after membership withdrawal or termination of the use agreement, Content posted or transmitted by the Member before withdrawal may be retained or displayed to the extent necessary for applicable laws, service operation, normal use by other Members, and dispute response. However, where the Member requests deletion and the Company is able to process such request, the Company shall handle it in accordance with applicable laws and its policies.
Article 23. Protection of Personal Information
The Company shall process Members’ personal information in accordance with applicable laws and the Company’s Privacy Policy. The Privacy Policy may be accessed at any time through [Settings > Privacy Policy] within the Service.
Specific matters concerning the collection, use, provision, entrustment, overseas transfer, retention, destruction, and methods for exercising Members’ rights regarding personal information shall be governed by the Privacy Policy and separate consent forms.
Where the Company uses Data-based Features, AI, algorithms, statistical analysis, or automated technologies, matters concerning the processing of personal information shall be governed by the Privacy Policy, Consent to Collection and Use of Personal Information, AI Feature Policy, or separate notices.
Article 24. Intellectual Property Rights
Intellectual property rights to the Service and the Company-provided logos, trademarks, designs, UI, software, databases, content, and other materials within the Service shall belong to the Company or the lawful rights holder.
Members may not reproduce, distribute, modify, transmit, sell, lease, reverse engineer, or commercially use the Service or the Company’s intellectual property without the Company’s prior consent.
Rights to Content posted by Members within the Service shall belong to the relevant Member or lawful rights holder. However, Members grant the Company permission to use such Content to the extent necessary for service operation, exposure, promotion, improvement, report processing, and dispute response. If Member Content is used for AI training or other Data-based Features, such use shall be governed by separate consent, the Privacy Policy, or the AI Feature Policy.
Members warrant that they hold the necessary rights to the Content they post or transmit or have obtained the necessary permission from the lawful rights holder.
If a Member’s Content infringes the rights of a third party or a related dispute arises, the Member shall resolve such dispute at the Member’s own responsibility and expense, unless the dispute is attributable to the Company’s fault.
Article 25. Advertising and Notifications
The Company may provide service notices, operational notices, events, and advertising information through service screens, notifications, email, text messages, app push notifications, and other means in connection with service operation.
Advertising information shall be sent only where the Member has separately consented. However, notices essential to service use, including payment, security, amendment of terms, and account-related notices, may be sent regardless of marketing consent.
Members may withdraw consent to receive marketing information at any time.
Article 26. Compensation for Damages
If a Member causes damage to the Company or a third party by violating these Terms, the Operation Policy, or applicable laws, the Member shall be liable to compensate for such damage.
If the Company causes damage to a Member by violating applicable laws or these Terms, the Company shall compensate for such damage in accordance with applicable laws.
If the Company suffers damage due to a Member’s illegal act, violation of these Terms, fraudulent payment, inducement of external transactions, rights infringement, false report, abuse of the Service, or other similar act, the Company may claim compensation for damages from the relevant Member.
Article 27. Dispute Resolution and Jurisdiction
These Terms shall be interpreted in accordance with the laws of the Republic of Korea.
If a dispute arises between the Company and a Member in connection with use of the Service, the Company and the Member shall endeavor to resolve the dispute through good-faith consultation.
If the dispute leads to litigation, the court having jurisdiction under the Civil Procedure Act shall be the court of first instance. For Members who are consumers, the court having jurisdiction over the consumer’s address may be the competent court.
Addendum
These Terms shall take effect on June 1, 2026.
Version: v2.0